So now it is official. No, not that Skytech is the PC-24 Dealer from South Carolina to Pennsylvania, plus Tennessee, Kentucky and Ohio - that was set in stone a while back. It is official that the highly successful Dealer Service and Sales model spawned by the PC-12 will be duplicated for the world’s first Super Versatile Jet (SVJ).
Using a Dealer model to sell and service business jets is a bit unusual, but then Pilatus is not your typical aircraft OEM. And it starts with where the airplanes are built – what clean-sheet business model would propose to manufacture airplanes in the middle of the Alps? Pilatus turns geography into a basic attribute, in that you empirically know two things about a Pilatus product: it climbs like an ape and it lands on virtually any short, somewhat flat surface. That was well-proven in Haiti after the earthquake in 2010, and whether or not that short surface is actually an airport is helpful… but really not material. And very shortly that can be done with a heavy-hauling, long-range, cargo door-equipped jet.
But the Pilatus business model permeates much more than aircraft performance. Two decades ago Pilatus established a stocking Dealer relationship with a select group of independent businesses. Their common thread was their ability to support the new PC-12 product in a one-stop shop: airframe, turbine engines, avionics, autopilots, de-ice systems, propellers, you name it. And, oh yea, they needed to be able to stock new PC-12s for sale. These new Service Center / Dealers became so specialized and so adept that, when coupled with Pilatus’ underlying support systems, the PC-12 has topped almost every customer support survey for over ten years. It’s become pretty clear that not only does the Pilatus Dealer model work, it has elevated service to a new level. And we’re poised to elevate it again.
Like Pilatus, Skytech is a small but resourceful privately-held business. And, also like our Swiss partner, Skytech’s total control of the customer experience allows us to be nimble, responsive and extremely customer-centric. And that’s true for our Piper products as well. We’d be happy to show you first-hand how we do it.